shipping + policies

We ship worldwide from Vancouver, BC, Canada. As all DC pieces are lovingly hand made, larger orders can take up to three weeks to arrive, [depending on the quantity ordered, the item(s) ordered, and the buyer’s location]. DC is happy to provide an anticipated shipping date for all orders, and will do its best to ship as quickly as possible. Fire us an email with questions any time:

we love custom orders

We work regularly with musicians and private clients on custom orders. Please email sales[at] for custom enquiries and collaborations.

Standard shipping is used to send all orders, without tracking numbers [except within Canada]. If you would like a tracking number, let us know at the time of purchase, and we will adjust the cost of shipping accordingly. US orders typically take 5 – 10 business days to arrive, and Canadian orders take one week [on average] to arrive. International shipments vary, and can take up to three weeks [maximum] to arrive with standard shipping.

For orders within the Vancouver, Canada area, please email sales[at] to order and to set up a pick-up/delivery time.

exchange and refund policies

Design + Conquer has a 30-day exchange policy and all sales are final, except on defective products. DC must be notified by email ahead of time before it will accept an exchange or return.