shipping + policies

We ship worldwide from Vancouver, BC, Canada. As all DC pieces are lovingly hand made, larger orders can take up to three weeks to arrive, [depending on the quantity ordered, the item(s) ordered, and the buyer’s location]. DC is happy to provide an anticipated shipping date for all orders, and will do its best to ship as quickly as possible. Fire us an email with questions any time: info@design-and-conquer.com

we love custom orders

We work regularly with musicians and private clients on custom orders. Please email sales[at]design-and-conquer.com for custom enquiries and collaborations.

Standard shipping is used to send all orders, without tracking numbers [except within Canada]. If you would like a tracking number, let us know at the time of purchase, and we will adjust the cost of shipping accordingly. US orders typically take 5 – 10 business days to arrive, and Canadian orders take one week [on average] to arrive. International shipments vary, and can take up to three weeks [maximum] to arrive with standard shipping.

For orders within the Vancouver, Canada area, please email sales[at]design-and-conquer.com to order and to set up a pick-up/delivery time.

exchange and refund policies

Design + Conquer has a 30-day exchange policy and all sales are final, except on defective products. DC must be notified by email ahead of time before it will accept an exchange or return.

care

Love your DC design, and it will love you back. The best way to store your DC earrings are in separate ziploc bags. To clean, simply wipe with a damp cloth and mild soap. To preserve colour, do not store in direct sunlight. Clean silver hooks periodically with a silver cloth, or by rubbing them gently with toothpaste [and wiping this off afterwards]. Please do not store flexible plastic polymer pieces on top of each other, folded, or in a very hot environment.